Case study
Expat Rental Services
Tenant portal & agent dashboard in production
Visit live websiteThe challenge
Expat Rental Services has rented houses in North Holland for more than ten years. With six agents handling over 150 applications per month, tenant documents lived across email threads, WhatsApp forwards, and files on personal laptops.
There was no single view of every property and dossier. Agents spent hours collecting and finding paperwork. Tenant instructions were vague and incomplete, and there was no overview. It was overall a chaotic exchange.
The approach
We did not drop a generic login on the team. Docked is one tailored platform—every application and document in a hub built for how ERS actually works, with separate experiences for agents and tenants.
Tenants get guided uploads and clear status before they message an agent. Agents get properties, applications, and dossiers organized per client—searchable, with contract generation and GDPR workflows built in, not bolted on.
- One hub for every property, application, and document—no more hunting across inboxes and chats.
- Guided tenant uploads so applicants know exactly what to send and what is still outstanding.
- Contract generation with prefilled information instead of refilling the same templates every week.
- Watermarking, retention, and access controls shaped around how ERS handles sensitive files.
How we built it
We built the system together with ERS agents—they told us what would actually get used day to day. Workflows follow their properties, document types, and handoffs, not a one-size-fits-all rental CRM.
The tenant portal and agent dashboard went live in February 2026 and have been in production since—handling real applications, real dossiers, and real compliance requirements for an Amsterdam agency at scale.
The tenant experience
From the tenant side, the story is about clarity: sign in, see what is required for your application, upload with guidance, and track status without chasing an agent on WhatsApp.
When a document is wrong or missing, the portal says so—reducing the back-and-forth that used to eat hours every week.
Walkthrough coming soon
The agent experience
For agents, everything lands in one dashboard—submissions organized by property, dossiers you can search, and tools to move an application forward without retyping the same contract fields.
Less time collecting files. More time placing tenants.
Walkthrough coming soon
The outcome
ERS now runs applications through a single system instead of scattered channels. Agents see submissions as they arrive; tenants get a professional, transparent upload experience.
The result is measurable: the team handles twice as many applications in the same time, with far less repetitive messaging—and a document operation that scales without adding chaos.
2× applications
- 4,000+
- Documents stored
- 400+
- Tenants served
- 6
- Agents using
“We now handle twice as many applications in the same time. Docked saves me hours every week, and I spend far less time on back-and-forth with clients.”