Docked is generally the processor
When Docked handles client applications on behalf of a real estate agency, Docked generally acts as a data processor. We process that information to provide the platform, following the agency's instructions.
Security & privacy
Sensitive documents deserve more than an inbox.
Docked helps real estate agencies collect, manage, share, and delete client documents through a structured, privacy-conscious workflow.
Our approach
Security and privacy principles
Client documents should have a clear purpose, a limited audience, and a defined end. These three principles guide how Docked is used in a rental application.
Controlled access
Documents should only be accessible to authorized people. Agency teams sign in to Docked, and a file is shared only when the agency chooses to pass it on.
Purposeful collection
Collect and manage the information needed for the rental application process. Guided uploads ask clients for those documents in one place, instead of across email and chat.
Responsible retention
Support appropriate document retention and deletion practices. Docked includes deletion rules and automatic deletion, so files are not left for someone to clear out of an inbox.
Document lifecycle
How Docked handles documents
From the first upload to the moment a file is removed, the application stays in one workflow.
Collect
Clients submit their documents through a structured upload process.
Store
Documents are managed within Docked instead of scattered across inboxes and messaging apps.
Share
Agencies can share application documents through controlled sharing workflows.
Delete
Document retention and deletion workflows help agencies manage information throughout its lifecycle.
In the product
Security features
These are the document controls Docked provides for client applications.
Authentication and access management
Agency teams sign in to Docked. Only authenticated users can open applications and the documents inside them.
Automatic watermarking
Docked watermarks documents automatically, so a shared file carries a mark without anyone editing each PDF by hand.
Controlled document sharing
Share selected documents through Docked. Recipients open them with authenticated access, instead of receiving files by email or WhatsApp.
Automatic document deletion
Retention workflows delete documents automatically. The agency decides how long a file should be kept.
Document access tracking
Access logs show who opened a shared document and when. The agency is notified when someone opens a file it has shared.
Infrastructure
Where client documents are kept
Production documents are stored in the EU, with encryption, on the cloud infrastructure Docked uses for storage, sign-in, and data.
EU-hosted storage
Your clients' documents are stored in EU-based cloud infrastructure.
Encrypted data
Documents are protected with encryption at rest and in transit.
Trusted cloud infrastructure
Docked uses Supabase, built on AWS cloud infrastructure, for document storage, authentication, and data management.
GDPR
Privacy roles, in plain language
The GDPR sets rules for how personal data is collected and used. In a rental application, that often includes identity documents, income information, and contact details.
The agency is generally the controller
Real estate agencies generally act as data controllers. The agency decides which information to collect, why it is needed, and how long it should be kept.
Docked provides tools that support responsible document handling. Using Docked does not, by itself, make an agency GDPR compliant. That still depends on the agency's own notices, decisions, and processes. This page is not legal advice, and it is not a certification.
Talk to us
Questions are welcome
Agencies can contact Docked with questions about security, privacy, and data processing arrangements. We will explain how the platform handles documents and what an arrangement for your agency involves.
hello@docked.nl
A better way to handle sensitive documents.
Simplify your rental application workflow without losing control over important client information.